Privacy Policy

Last updated: February 2026

What This Policy Covers

This privacy policy explains how WinWinBet collects, uses, stores, and protects your personal information when you use our online casino and sports betting platform in Zambia. By creating an account, you agree to this policy. You can request a copy of your data or corrections at any time.

Information We Collect

Registration and Verification

When you create an account, we collect your full name, date of birth, email, phone number, and address. During verification, we collect government-issued ID and proof of address. This confirms you're over 18 and prevents fraud.

Payment Information

We record transaction amounts, dates, payment methods (MTN Money, Airtel Money, cards, e-wallets), and transaction IDs. We never store your mobile money PIN or card CVV. Payment processors handle sensitive data under their security protocols.

Usage Data

Our systems collect IP address, device type, operating system, browser, pages viewed, games played, bet amounts, session duration, and timestamps. This helps us improve the platform, fix bugs, and identify security threats.

How We Use Your Information

We use your data to manage your account, process deposits and withdrawals, verify identity before payouts, prevent fraud and money laundering, resolve disputes, and enforce terms. We send transactional emails about deposits, withdrawals, password resets, and security alerts. With your consent, we send promotional emails about bonuses and games. You can opt out of marketing emails anytime while still receiving essential account notifications.

We analyze usage data to improve the platform and optimize performance for Zambian networks. This uses anonymized data. We're legally required to collect certain information, verify identities, keep financial records, report suspicious transactions, and cooperate with legal investigations.

Data Security

All communication between your device and our servers uses SSL/TLS encryption. Your data is stored on secure servers with firewalls, intrusion detection, and restricted access. Only authorized personnel access personal information under confidentiality agreements. We never store mobile money PINs or card CVVs. Payment processors handle sensitive data under PCI DSS standards.

Who We Share Data With

We share limited information with payment processors (for MTN Money, Airtel Money, card transactions), game providers (usually just player IDs), hosting services, customer support tools, and fraud prevention services. These companies sign contracts requiring data protection and can't sell your information. We may disclose information if required by law, court order, or to prevent fraud. We don't sell your data to advertisers or data brokers.

Your Rights

You can request a copy of all personal data we hold. Email [email protected] with "Data Access Request" in the subject. We'll provide information within 30 days. Update incorrect information in account settings or contact support. You can request account and data deletion by contacting support. We'll delete what we can but must keep certain records for legal, tax, and fraud prevention purposes. Unsubscribe from marketing emails anytime while still receiving essential account notifications.

Cookies and Tracking

Cookies are small text files that keep you logged in, remember preferences, track sessions for security, analyze traffic, and prevent fraud. Essential cookies keep the site working. Analytical cookies help us improve without identifying you personally. Marketing cookies track ad effectiveness. You can block these without affecting site functionality. Your browser settings control cookies, but blocking essential ones will prevent login and betting.

Data Retention

We keep personal information while your account is active. After closure, we retain data for the legally required period (typically five years for financial records, ID verification, and transaction history) for tax, anti-money laundering, and dispute resolution. After this period, we permanently delete or anonymize data.

International Data Transfers

WinWinBet operates internationally, so your data may be processed or stored outside Zambia. We ensure adequate data protection standards in any country or with any service provider we use.

Children's Privacy

WinWinBet is only for adults 18 and over. We don't knowingly collect information from minors. If someone underage created an account, we'll close it immediately and delete their data. Parents or guardians who discover underage accounts should contact support immediately.

Changes to This Policy

We may update this privacy policy when practices change, new laws require it, or we add features. Significant changes will be announced via email or site banner. The "Last updated" date shows when the current version took effect. Continuing to use WinWinBet after updates means you accept the changes.

Data Breaches

If we experience a data breach compromising your information, we'll notify you immediately and explain what data was affected, what we're doing to fix it, and what steps you should take. We'll also notify relevant authorities as required by law.

Contact Us About Privacy

Questions about data handling? Want to exercise your rights? Email [email protected] with "Privacy" in the subject line. We'll respond promptly and address any concerns. For formal complaints, you can also contact Zambia's data protection authority.

Summary

We collect information needed to run an online casino securely and legally. We protect your data with industry-standard security. We don't sell your information. We give you control through access, correction, and deletion rights. We're transparent about what we do and why. This policy is written in plain language because privacy shouldn't require a law degree to understand.