Contact WinWinBet Zambia Support

How to Reach Us

Need help with deposits, withdrawals, bonuses, or technical issues? Our support team is available 24/7 to assist with everything from account setup to payment problems. We respond in English and work to resolve issues quickly.

Live Chat

Live chat is the fastest way to get help. Log into your WinWinBet account and click the chat icon in the bottom right corner. You'll connect with a support agent immediately for real-time assistance with urgent issues like missing deposits, game problems, bonus issues, or withdrawal questions. Available 24 hours a day.

Email Support

For non-urgent matters or detailed explanations, email [email protected]. This works better when you need to attach screenshots, send verification documents, or describe complex issues. We reply to most emails within a few hours. Include your username and a clear description of the problem for faster resolution.

What We Can Help With

Deposits

MTN Mobile Money or Airtel Money deposit not showing? We'll check the transaction status. If you used wrong payment details, we can sort it out. Need help making your first deposit? We'll guide you through the process step by step.

Withdrawals

Withdrawals typically process within 24 hours after account verification. If yours is delayed, contact us to check the status. Common delays happen when verification documents are missing or unclear. We'll tell you exactly what we need.

Account Verification

Before your first withdrawal, we verify your identity with a photo ID and proof of address. If your documents aren't clear or don't meet requirements, we'll explain what to send. Verification takes a few hours during business hours, longer overnight.

Bonuses and Promotions

Questions about how bonuses work? We'll explain wagering requirements, eligible games, and time limits. If a bonus didn't credit correctly, we'll check your account and fix it if needed.

Technical Issues

Game won't load? Error messages? Login problems? Tell us which game or page is causing trouble, your device type, and which browser or app you're using. This helps us diagnose the issue faster.

Before You Contact Us

Check the FAQ section first for answers to common questions about deposits, withdrawal times, bonuses, and available games. For payment issues, have your transaction details ready: date, time, amount, and transaction ID.

Complaints and Disputes

If something went wrong and you're not satisfied, email [email protected] with "Complaint" in the subject line. Describe what happened, include relevant dates and amounts, and explain the outcome you're seeking. We'll acknowledge complaints within 24 hours, investigate, and provide a detailed response. If we made a mistake, we'll fix it.

Response Times

Live chat: Usually instant, may take a few minutes during low-traffic hours. Email: Most replies within 2-4 hours, complex issues up to 24 hours. Verification reviews: Same business day if submitted during working hours. Complaints: Acknowledged within 24 hours, full response within 2-3 business days.

What We Can't Help With

We can't change game outcomes or RTP percentages set by game providers. We can't override bonus terms after acceptance. We can't bypass mandatory verification requirements. We can explain why these policies exist but cannot make exceptions.

Language

Support is provided in English. Our agents communicate clearly and can explain technical topics effectively.